Delete your Pennow account

You can request deletion here without installing or opening the app. This page is provided by Pennow, the operator of Pennow.

Request deletion by email

Email support@pnnnow.app with the subject “Pennow account deletion”. Tell us which sign-in method you used and the sign-in email address. If you used Apple's private relay address, include it if you know it. You do not need to send your ledger, a password, a verification code, a payment card number or an AI API key.

We will reply to verify control of the account before deletion. We aim to complete verified requests within 30 days, and will tell you if more time or a lawful retention exception applies. If you cannot access your sign-in email, contact us so we can discuss another way to verify ownership. Deletion is not conditional on reinstalling Pennow, signing up for another service or canceling a subscription.

Delete from the app

Open Settings, open your account, choose Delete account and confirm. You can choose whether to remove the local ledger on that device. Export any records you want to keep before confirming; deletion cannot be undone.

What is removed

Deletion removes your live Pennow account, synced ledger and items, authentication sessions, linked bots and integration tokens. We also request removal of your RevenueCat customer record and retry until the provider confirms completion. That processing may finish after Pennow's live account has been removed. Minimal hashed deletion receipts remain for 30 days to handle retries. Encrypted backups rotate out over approximately three months; any legally required exception will be explained. See our privacy policy for details.

Exports, other devices' local copies and messages retained by Telegram, Feishu or another third party are not remotely erased by Pennow. Remove them through the relevant device or service. If you used only the local ledger and never created a Pennow account, there is no cloud account to delete; you can remove the app's local data through your device settings.

Subscription cancellation is separate

Account deletion does not cancel store billing. To prevent renewal, manage your Google Play subscription, or manage your Apple subscription. You can request account deletion whether or not you cancel. Store purchase records are subject to the store's retention requirements.